Policies

Fees

Swim school fees are paid on a term basis at the start of each term. We ask for payment of 50% per student at the end of the current term to hold their class for the next term. This will then be deducted from the next term’s total when payment is paid in the first 2 weeks of the term. If you do not pay the holding fee, your student’s class may be allocated to someone else. If you do pay it, but don’t return, your child will be removed from their class after their second ‘no show’ and your holding fee will be forfeited.

Remaining fees are due in the first 2 weeks of the term in which they have commenced.

Fee invoices for the following term’s lessons will be sent to your nominated email address two to three  weeks prior to the end of the current term. Please ensure we have your preferred email address on file and notify us of any changes to your email address. Also please let us know if you wish to change any lesson bookings for the following term at this time.

As a courtesy to our clients, Love2swim school also offers a direct debit option for those clients who are unable to pay for the full term in advance. We do not give credit for missed lessons except in special circumstances, subject to the approval of the swim school manager.

Make-Up Policy

If your child has missed a lesson during the term, they are permitted a substitute make-up lesson which must be taken PRIOR to the end of the current term in which the lesson was missed if they cancel the lesson in advance. A maximum of 2 make-up lessons are available each term.

Should special circumstances arise, Love2swim school School will consider carrying the make-up lessons over to the next term period, subject to the approval of the swim school manager.

If you intend to be away on holidays at the beginning of, or at the end of the swim school term AND you notify us prior to the commencement of the term that you are going to be away in, your Swim School term fees will be adjusted accordingly subject to the approval of the swim school manager. We do not give credit for classes that have been missed, due to holidays, if prior notification was not given before the start of term.

If you miss the start of a new term without notifying us, you will be expected to pay for the full term. However you will be permitted to make up the lessons missed prior to the end of the term in which they were missed subject to availability, up to a maximum of two lessons.

Waiting List

Love2swim School endeavours to provide opportunities for clients to join or be promoted to classes as soon as practical. However, due to the popularity of classes, space in classes is sometimes not readily available. In such cases, clients are placed on a waiting list and notified as soon as an opportunity to join a class at your preferred day and time-slot become available.

Kokoda Opening Hours


Oct - March

Mon to Thurs: 6am - 8pm
Fri: 6am - 6.30pm
Sat: 7am - 5pm
Sun: 8am - 4pm

April - May, Sept

Mon to Thurs: 6am - 7.30pm
Fri: 6am - 6.30pm
Sat: 7am - 4pm
Sun: 8am - 4pm

June - Aug

Mon to Thurs: 6am - 7pm
Fri: 6am - 6.30pm
Sat: 7am - 4pm
Sun: 8am - 4pm

Kokoda Memorial Pool

41 Wellington Street, Mundingburra
Townsville, QLD 4812
(07) 4725 5357
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Kokoda Memorial Pool

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